Terms & Conditions
Welcome to www.samsgroup.com.au (this Website). These Terms and Conditions apply to (a) your use or access to this Website; (b) the supply of our Products ordered by you; and (c) the provision of our services to you via this Website.
Please review these Terms and Conditions carefully, if you do not agree to these Terms and Conditions, please do not use this Website, place any Orders for our Products on this Website or request our services. Your use of this Website, the placing of any Orders of our Products, or your request of our services, constitute your acceptance to these Terms and Conditions.
We offer a wide range of goods and services, and sometimes additional terms may apply. These are posted on this Website. When you purchase Products and request our services where additional terms apply, you will be subject to those terms in addition to these Terms and Conditions, as applicable.
1.1 In these Terms and Conditions, unless the contrary intention appears:
Accepted Order means an Order accepted by us and for which a delivery confirmation notice is provided to you for such Order.
ACL means the Australian Consumer Law being Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Business Day means a day that is not a Saturday, Sunday or public holiday in New South Wales, Australia.
Contract means a contract of sale referred to in clause 2.4.
GST has the same meaning as in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Order means an order for the Products placed by you.
Price means the price of the Products inclusive of GST listed on this Website.
Product means the goods listed on this Website, or the goods purchased or to be purchased by you which are the subject of a Contract.
Product Warranty means the warranty offered by us in relation to certain Products under clause 8.4, the terms and conditions of which are available at [Lifetime Warranty and Service Policy].
Return and Refund Policy means the return and refund policy for the Products purchased from us, as amended from time to time, and available at [Return Policy].
We, us or our means Sams Watchmaker Jeweller Pty Ltd (ACN 000 801 598) trading as Sams Group Australia, and its associated entities as defined in the Corporations Act (Cth) 2001.
2.1 You may place an Order for our Products by completing and submitting to us an online order and completing the checkout procedures on this Website. You must not order Products from us if you are under eighteen (18) years of age. We may, at our discretion, treat any order by a person under eighteen (18) years old as void. All Orders are subject to item availability, and items in your shopping cart on this Website are not reserved and may be purchased by other customers. We offer products for sale that are in stock and available for dispatch.
2.2 All Orders are subject to our acceptance at our discretion. This Website and the information on it constitute an invitation to treat and not an offer by us to supply any Products. Your Order represents an offer from you to purchase the Product in accordance with these Terms and Conditions. Orders placed on a weekend or public holiday will not be processed until the next Business Day. We will not be liable to you or any third party by reason of us withdrawing any Product from this Website (whether or not that item has been sold), us removing, screening or editing any materials or content on this Website, or us refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
2.3 We will acknowledge your Order by providing you with an order confirmation number via email once your payment for the Products in your Order has been validated. Please note that this email is not an acceptance of your Order and is solely a confirmation that we have received it. We accept your Order by providing you with a delivery confirmation notice for your Order. Our acceptance of a particular Order will not imply that we will accept any of your future Orders.
2.4 Once your Order is accepted by us, a binding contract will come into existence between you and us in relation to the ordered Products. The Contract will comprise the Accepted Order and these Terms and Conditions. If there are any inconsistencies between these Terms and Conditions and another provision in the Contract, the provision in these Terms and Conditions will prevail to the extent of inconsistency. No other terms or conditions (including any terms or conditions printed on or referred to in your Order) will be binding on us unless we agree in writing.
3. Order Acceptance and Cancellation
3.1 You may cancel an Order any time prior to the time we send out the delivery confirmation notice to you. You may not cancel any Accepted Orders unless we agree to your cancellation, in which case you may be required to pay a cancellation fee.
3.2 You agree that we may not accept your Order, or cancel any Accepted Orders due to any of the following
(a) the Products you order are not, or no longer available;
(b) we are not able to receive payment for the Products, or any payment was subsequently revoked; or
(c) where a Product has been listed or advertised with an incorrect price or inaccurate information by mistake,
in which case, you acknowledge and agree that we are under no obligation to sell you any Products. If you have made a payment and submitted your Order which is cancelled or rejected by us, or if we cancel your Accepted Order, we will provide you with a full refund for the amount you have paid and received by us for that Order or Accepted Order.
4. Price and Payment
4.1 Subject to clause 3, the price payable by you for the Products in an Accepted Order will be the Price for the Products at the time your Order is submitted. We may update or vary the Price from time to time without notice to you. Any changes will be effective once they are published on this Website.
4.2 All Prices are inclusive of GST. In the event that GST is not payable, such as when the Products are to be delivered outside of Australia, the GST will be deducted from the Price. All Prices do not include insurance or any other tax, tariff or duty unless expressly stated otherwise. You are required to pay (where applicable) these charges in addition to, and at the same time as, payment of the Price for the Products. If we are required to pay any additional tax, tariff, duty, fee or charge (in addition to GST), you must reimburse us with the amount paid.
4.3 We accept payment for any Accepted Orders by credit/debit card, direct deposit, or international money transfer only. We will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit, debit card, or bank account is fraudulently used or used in an unauthorised manner by a third party.
4.4 Unless expressly stated to the contrary, all payments must be made in the currency specified in the Price on this Website for your transaction. Where conversion from foreign currency is required, such currency conversion will be performed by your credit/debit card may be subject to a fee charged by them. The bank may charge additional costs for international bank transfers.
4.5 We will process credit and debit card payments as soon as you submit your Order. If you have selected direct deposit as your payment method, payment must be made within seven (7) days of submitting an Order. Please use your Order number as payment reference.
4.6 If your payment is declined for any reason, or we do not receive payment by direct deposit within seven (7) days of your Order, we reserve the right to reject your Order or cancel any Accepted Orders. We reserve the right to keep or sell the Products.
4.7 Your tax invoice will be sent to you when the Products are delivered. Please keep your tax invoice safely as it is your proof of purchase. You may also request a tax invoice via email (firstname.lastname@example.org) if needed.
5. Delivery, Duties and Taxes
5.1 There will be no delivery charges for all Accepted Orders. However, you will continue to be liable for any insurance, tax, tariff or duty (where applicable).
5.2 We will deliver the Products once full payment of the Price and all applicable charges (including charges for insurance or any other tax, tariff or duty) have been received. Any timeframes quoted by us for delivery of the Products are estimates only and will not be of the essence of the Contract; or otherwise confer any right of cancellation of an order on you. We will not be liable for any loss or damages (directly or indirectly) sustained by you as a result of our failure to deliver by a particular delivery date.
5.3 We deliver Products within Australia and internationally. All Products will be delivered by a courier selected by us. If you provide specific delivery instructions (for example, for your Product to be to be left at your nominated address without acknowledgment of receipt), we will not be liable or responsible for any loss or damage to your Products once the delivery is made in accordance with your instructions.
5.4 If the Products are to be delivered outside of Australia, you must comply with all laws and regulations of the country where the Products of your Accepted Order is shipped. You will be listed as the “importer” of the Product. All taxes, duties and tariffs will be your sole responsibility. We have no control over such taxes, duties and tariffs and do not have any obligation to ensure any Accepted Order will clear customs. You should contact relevant customs authority to determine if your Products under an Accepted Order will be charged any taxes duties and tariffs or subject to any laws and regulations.
5.5 We do not take any responsibility where the Products of your Accepted Order is open for inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may disclose personal information, such as your name and address and other information such as the Price and description of the Products and shipment and carrier information.
5.6 You acknowledge that any delays caused by custom clearance are beyond our control. Our original estimated delivery timeframes do not take into account custom clearance. We are not liable for any loss or damage you suffer due to custom clearance delays.
5.7 Unless otherwise agreed, the Products are not insured by us and you will bear any risk of loss or damage to the Products when delivered to you.
6. Your Account and Privacy
6.1 You may create a customer account with us by completing and submitting to us a completed online form on this Website.
6.2 By registering a customer account with us, or otherwise submitting an Order for our Products, we may require your personal information and other details such as your name, your email address, phone number, billing and delivery address. You warrant that all information submitted to us is true, accurate and up-to-date.
6.4 If you register a customer account with us, we will require you to create a password for your customer account. You are must ensure that your username and password are kept secure and confidential. You must not allow your username or password to be used by any third party, or otherwise permit any third party to access your account at any time. You will be solely responsible for any misuse or abuse of your username, password or person details for anything that results from the use of your customer account (including any Orders placed under the account). You agree to indemnify us against any loss or claims arising from the unauthorised use of your username and password.
6.5 You will immediately notify us through our website’s “Contact Us” section of any suspected or actual unauthorised use of your account, disclosure of your username and password or any other security breaches.
6.6 Your account registrations are subject to our acceptance. We reserve the right to deny, restrict, suspend or close any customer accounts at our discretion.
6.9 By making an offer to purchase Products through this Website, you expressly authorise us to perform credit checks and, where the Seller feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
6.10 You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
7. Our Website and your use
7.1 All intellectual property rights in and to this Website and all information, contents and photographs published on this Website, whether in relation to our Products or otherwise, belongs to us. You acquire no right, title or interest in or to our intellectual property by virtue of these Terms and Conditions or use of this Website.
7.2 We have made reasonable endeavours to ensure that the information and content provided on this Website are accurate and current at the date of publication, and that the photographs of the Products listed on this Website are represented accurately (including the size, colour, cut and overall appearance of the Product). However, you acknowledge and agree that:
(a) some Products may appear different in real life in comparison to the images displayed on this Website due to the innate difficulties with photographing jewellery or loose stones, for example, the Product may appear smaller or bigger than their actual size or that the colour or the intensity of the colour of the Products may be different;
(b) information to certain Products may have been inaccurately described by our supplier which we have relied upon and undertaken reasonable inspections, which would normally be expected in the course of business to verify the information; and
(c) subject to clause 8 and to the extent permitted by law, we provide no (whether implied, expressed or otherwise) warranties, representations, or guarantees of any kind in relation to information, content and photographs on this Website.
7.3 We have used commercially reasonable efforts to provide you with access to this Website via the internet. You acknowledge and agree that access to and use of this Website may be suspended, at our sole discretion, for any reason. You are responsible for obtaining access to this Website, and that access may involve third-party fees (such as internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access this Website.
7.4 Subject to clause 8 and to the extent permitted by law and, except as provided by these Terms and Conditions, we will not be liable for any losses (including through negligence), damage (directly or indirectly), costs or expenses suffered by you or claims made against you in connection with:
(a) your reliance on any information, contents or photographs on this Website, including any errors, omissions, inaccuracies in the information, content and photographs of this Website; and
(b) your use of, or you not being able to use this Website;
(c) any defects in this Website.
7.5 To the extent permitted by law, where you believe a Product you have purchased from this Website does not meet your expectations or the description of this Website, your sole remedy is to exercise your rights under clauses 8, 9 or 10.
(a) copy, collect, use, duplicate, license, sublicense, publish, broadcast, transmit, distribute, perform, display, sell, rent, lease, loan, trade, rebrand, or otherwise transfer any content, information and photographs found on this Website except expressly authorised by us;
(b) utilise any content you view on or obtain from this Website to provide any commercial service including any service that is competitive with us;
(c) remove, tamper with, seek to override or otherwise interfere with any security or technological protection measure forming part of this Website;
(d) remove, obliterate, or obscure from view any copyright, trade mark or confidentiality notice or legend appearing on or within this Website;
(e) create a deep-link to this Website for any purpose unless expressly authorised in writing by us;
(f) use manual or automated software, devices, scripts robots, other means or processes to access, “scrape,” “crawl” or “spider” any web pages contained in this Website, and must not use such processes to download or access our contact information or any other user of this Website;
(g) engage in “framing,” “mirroring” or otherwise simulating the appearance or the function of this Website, unless expressly authorised in writing by us;
(h) attempt to or actually access this Website by any means other than through the interfaces provided by this Website;
(i) remove, cover or otherwise obscure any form of advertisement included on this Website;
(j) interfere with or disrupt the availability of this Website, including but not limited to any servers or networks connected with this Website;
(k) use this Website to endorse or promote concepts that are hateful or disparaging towards any race, religion, political affiliation, gender, sexual orientation or nationality or otherwise offend any person;
(l) publish, link to or disseminate any content which is unlawful, obscene, indecent, offensive or inappropriate; or
(m) impersonate any other person or entity or share information which reasonably identifies another person without their consent.
7.8 Any publication of electronic mail addresses on this Website is to facilitate communications relating to our functions and business and must not be inferred as consent by us or the relevant addressee to receiving unsolicited commercial electronic messages.
7.9 You acknowledge and agree that you release, discharge and indemnify us from and against any claim or demand which may be brought against or made upon us by you or any third party in connection with your use of this Website.
7.10 You acknowledge and agree that your use of this Website is at your own risk. We make no warranties, guarantees or representations that this Website is free from any computer virus. We are not responsible to you or anyone else for any loss or damage which may be incurred in connection with the transmission of computer viruses.
7.11 To the extent permitted by law, we will not be liable for any direct, indirect, incidental, special or consequential loss or damage, including loss of programs or data, loss of business, business interruption, or lost profits. If your use of this Website results in the need for servicing or replacing of any equipment, we will not be liable for those costs to the extent permitted by law.
8.1 Nothing in these Terms and Conditions excludes, restricts or modifies the application of any legislation which by law of any jurisdiction cannot be excluded, restricted or modified. In particular, without limiting the foregoing, where you are considered a “consumer” within the meaning of the ACL, we give the guarantees to the extent required by the ACL (Consumer Guarantees) with respect to our Products.
8.2 In addition, clause 10 (Returns and Refunds) and clause 4 (Product Warranty) (if any) with respect to certain Products apply in addition to (but may overlap with) any rights and remedies you may have under the Consumer Guarantees as a consumer.
8.3 If you are not a “consumer” under the ACL, to the extent permitted by law, the rights under clause 10 (Returns and Refunds) and clause 4 (Product Warranty) (if any) are your sole remedies with respect to such subject matter.
8.4 We offer Product Warranty on certain Products, the Product Warranty will be granted on the terms and conditions of the relevant warranty card. If you would like to make a claim under the Product Warranty (if available), you must do so in accordance with the terms and conditions of the relevant warranty card.
8.5 Subject to this clause 8, and to the extent permitted by law, all representations, warranties, guarantees, terms and conditions which would otherwise be implied in or imposed on these Terms and Conditions in connection with any goods or services supplied by us or otherwise relating to the performance of our obligations under these Terms and Conditions are excluded.
9. Limitation of Liabilities
9.1 Where by law we are unable to exclude terms, guarantees, warranties, representations or conditions but are able to limit them, to the extent permissible by law we limit our liability for any breach (including for any Consumer Guarantees), at our option, to the repair or replacement of Products, or payment of the cost of repairing or replacing the Products, or a refund of the Price paid for the Products.
9.2 We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Products or these Terms and Conditions, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
9.3 To the extent permitted by law, our total liability arising out of or in connection with the Products or these Terms and Conditions, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total Price paid by you for the purchase of Products under these Terms and Conditions.
10. Returns and Refunds
10.1 We offer refund or exchange for certain Products in accordance with our Return and Refund Policy, available at [Return Policy].
10.2 You must follow the instructions set out in our Return and Refund Policy to return a Product for refund or exchange. All Products must be returned to us in the same condition as when they were delivered. Subject to clauses 8 and 9, we will not accept return of:
(a) any Products that have been altered or customised;
(b) any Product that has been used;
(c) earrings or body pierced jewellery due to hygiene reasons; and
(d) any Products on sale, as advertised on this Website.
10.3 Return of Products to us (other than under clause 8) may only be made if we have agreed to that return, with freight costs and risk remaining as your responsibility. You must adequately package any Product you are returning to ensure that it is not damaged during delivery to us. Products must be sent promptly and in their original condition to Sams Group Australia, Suite 4/123 Clarence Street, Sydney NSW 2000, Australia within fourteen (14) days of us confirming you are eligible for a refund.
10.4 If you are entitled to a refund, we will only give you the refund once we have received the Product and inspected it and assessed whether it is eligible for a refund under these Terms and Conditions. Any refund we make will be by the same payment method used to purchase the Product.
11.1 These Terms and Conditions are governed by the laws of New South Wales, Australia. The parties each agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
11.2 We may change any provision in these Terms and Conditions without notice. Any updated Terms and Conditions will be published on this Website and will only apply to orders submitted after the updated Terms and Conditions are published.
11.3 You must not assign any rights and obligations under these Terms and Conditions whether in whole or in part without our prior written consent.
11.4 Any notice in connection with these Terms and Conditions will be deemed to have been duly given when made in writing and delivered or sent by email or post to the party to whom such notice is intended to be given or to such other address or email address as may from time to time be notified in writing to the other party.
11.5 If any provision of these Terms and Conditions is invalid, illegal or unenforceable, these Terms and Conditions Sale take effect (where possible) as if they did not include that provision.
11.6 Any failure by a party to insist upon strict performance by the other of any provision in these Terms and Conditions will not be taken to be a waiver of any existing or future rights in relation to the provision.
11.7 If a dispute arises under these Terms and Conditions, neither of you and us may bring court action against the other (other than proceedings seeking urgent interlocutory relief) without first attempting to resolve the dispute by negotiation for a period of at least 14 days.
If you need to contact us for any reason, please do so using the contact form on this Website [Contact Us].