Hello to our valued business partners,

We hope you and the team are all staying safe and keeping healthy.

In response to this unprecedented and escalating situation, the office of Sams Group Australia is still trading as usual and most of our team is working remotely. We endeavour to continue to provide you with our services in the best way we can, although understandably, you may expect some delay in the processing and deliveries of orders as a result.

You can still contact us via our main telephone number 02 9290 2199, and selecting the desired option / or by email as follows:

Option # 1 for Diamonds & Jewellery Sales Enquiries
email Pink@samsgroup.com.au

Option # 2 for Watch Sales and Enquiries
email orders@samsgroup.com.au  

Option # 3 for Watch Service, Repairs & Spare Parts
email repairs@samsgroup.com.au

Option # 4 for Accounts Department
email accounts@samsgroup.com.au

Option # 5 for General enquiries

(or hold for reception)



Due to the social distancing laws, our offices open sparingly throughout the week. Due to no specific schedule, it’s best to register your shipment by clicking here. This form will notify us of any incoming shipments. Our delivery address is also listed on that page.


We are committed to supporting you during this difficult time, and we also thank you for your continued support and patience as we face these issues. Together we can get through this! 



Please take care while we work through this crisis together,

From Sam, Steve and the Team